News

6Aug

Meet and greet, the Kabbee way

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You’re going to be buzzing about Kabbee’s meet and greet programme.

When you arrive home from your exotic escape, you will be warmly welcomed by your Kabbee driver with your name on a Kabbee whiteboard – so you’ll never have to hunt for your driver again!

You’ll also feel more relaxed that Kabbee drivers will wait up to one hour at the terminal, helping you to avoid that ‘holiday rush’ feeling. Your driver will also track your flight and will know exactly when to be at the airport to pick you up – awesome right?!

Remember you can still benefit from the following:

  • Fixed prices upfront (airport parking space is already included in the fixed price)
  • Book up to three months in advance
  • 5 minute punctuality promise - Loyal users are entitled to Kabbee’s 5 Minute Punctuality Programme, whereby if their cab arrives more than five minutes late, they will receive a full refund for their journey.
  • 24/7 customer service
  • Double Kabbee Miles for all airport journeys

What’s more, if you take a selfie with you and your personalised whiteboard and submit it via Twitter or Facebook using the @Kabbee and hashtag #SpotBee, we’ll then treat you to £5 credit!*

Plus, we’ll select the best ‘whiteboard selfie’ posted every month** and award the winners with £20 Kabbee credit.

Happy travels,

The Kabbee Team

 

*£5 credit will only be rewarded once per person.

**Competition will run in July, August and September only.

10Jul

Introducing Kabbee Whiteboards!

Calling all busy bees!

We’re now making it easier than ever for you to find your mighty minicab by introducing the Kabbee whiteboards.

Boards with your name will be inside your drivers’ window whilst they are waiting for you, so you can spot the cab that was sent for you without any hassle and jump inside!

Driver with board

Coming from the airport? Your driver will be standing at the arrivals with a personalised sign to greet you ahead of your journey.

When you are welcomed with your name on a whiteboard, take a selfie with you and your personalised board, submit it via Twitter or Facebook using the @Kabbee and hashtag #SpotBee. To say thank you, we’ll then treat you to £5 credit.*

Plus every month**, we will select the best ‘whiteboard selfie’ posted and award the winners with £20 Kabbee credit.

Happy travels,

The Kabbee Team

*£5 credit will only be rewarded once per person.

**Competition will run in July, August and September only.

7Jul

Kabbee is 4 years young!

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Happy Birthday! Kabbee turned 4 in June! We can hardly BEElieve it.

The last four years have flown by so fast, and the app has grown a little mightier each day. Let’s take a look at our key successes so far:

  • Londoners have used our instant price comparison technology to quote for 13.8 million different minicab journeys.
  • 14.8 million miles with Kabbee… which is a whopping 598 times around planet earth!
  • 375,000 airport trip have been completed, which has helped us reward our best customers with 7.5 million Kabbee loyalty miles!

We don’t like to brag but the awards cupboard is starting to fill up too, and it’s fair to say, we couldn’t have done any of this without your wonderful support. Here are the awards that Kabbee has been successful with over the past year:

  • Winner of ‘Best Minicab Aggregator’ & ‘Innovation in Travel and Transport’ for the Technology Innovator Awards 2015
  • Finalist for the ‘Taxi & Private Hire Innovator of the Year’ for the London Transport Awards 2015
  • Justin Peters, Kabbee CEO, awarded Bronze for ‘Small Business Entrepreneur of the Year’ for the Great British Entrepreneur Awards
  • Bronze for ‘Best Travel & Tourism App’ in the Appys Awards
  • Shortlisted by the Growing Business Awards for the ‘Brand Builder’ category

We are also proud to have introduced more features to the Kabbee app, to make your journey experience with us even more enjoyable!

  • Take Me Home – From July 2014, a button which uses GPS data can immediately locate the users’ current location. This allows the user to get home in three simple taps.
  • Live Plot – From October 2014, Kabbee uses GPS-based technology which pinpoints where current drivers are and shows a waiting time to customers. Insert image
  • Kabbee Treats – We now reward our top users with a selection of treats, based on how many miles they have earned via Kabbee over a three-month period. Users earn one mile for every £1 they spend, and earn more miles for referring friends. Kabbee Treats include a full refund for late cabs as part of its 5 Minute Punctuality Promise, upgrade to an executive cab, and £5 credit.

We have awesome life-enhancing rewards provided by Kabbee partners too:

Airbnb – a global community hospitality app

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Bloom & Wild - beautifully packaged bespoke Letterbox flowers, delivered straight through your door

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Housekeep – an online booking platform for professional home cleaning

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Hubbub – one delivery. All the best local food shops

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La Gourmandina - a charming mediterranean eatery and enoteca with an eclectic menu

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Urban Massage – an on-demand mobile massage service

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LateRooms.com - the UK’s leading hotel booking specialist

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Naked Wines - a customer-funded wine business, delivering independently produced wines to thousands of customers across the UK

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Pact coffee - on a mission to get people drinking better, fresher coffee

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DogBuddy – a peer-to-peer dog care platform

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So we’ve come a long way, and it’s all down to you. Every mile you travel with us helps expand the swarm of mighty minicabs even further!

Happy Travels,

The Kabbee Team

Making Minicabs Mighty!

1Jul

Kabbee Announces Awesome New Partners to its Loyalty Programme!

If you’re planning your summer break, searching for a ‘mobile spa’ solution, or your dog is barking for a holiday, we have the perfect treats for you!

We’d like to warmly welcome our latest trio to the Kabbee Treats Loyalty Programme this summer:

  • Airbnb – global community hospitality app
  • Urban Massage – on-demand mobile massage service
  • DogBuddy – peer-to-peer dog care platform

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Now that the heat has really kicked in, it’s time to treat yourself to a range of relaxing rewards, to help keep your cool as the temperature rises.

Our top customers will be entitled to exclusive discounts and vouchers to get money off their first holiday via Airbnb, their first home massage treatment via Urban Massage, and a short break from their dog responsibilities with DogBuddy.

The more miles you earn, the better the reward! Here’s how Kabbee Treats works:

  • GoldBees – 400 miles to qualify!
  • SilverBees – 200 miles to qualify!
  • BronzeBees – 50 miles to qualify!

Just to remind you, here’s how you can earn miles on the app:

  • Every £1 spent = 1 mile
  • Referring friends that make their first booking with Kabbee = 10 miles
  • Choosing an executive car: £1 = 2 miles
  • Travelling to or from the airport: £1 = 2 miles

*EXCLUSIVE OFFER* customers who make standard and green bookings in July will qualify for double miles (£1 = 2 miles).

Go to Kabbee Treats, discover your status and start redeeming your well-earnt rewards!

Happy travels,

The Kabbee Team

28May

Five top ways to travel around London!

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The people at The Car Loan Warehouse have been doing their research into the top ways to see the sights around London, including every tourists’ best friend – Big Ben – and one of the hottest set of eyes in the world – The London Eye (okay, maybe it isn’t a set but we like to include the pretty bubbles). They’ ve put together a list of the top five ways to take in the sights – click here to see the full list.

You know it’d be rude not to include Kabbee…

Making Minicabs Mighty!

The Kabbee Team

28May

Time for a break!

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Kabbee has conducted a study on a thousand people living in the UK, which revealed that Brits aren’t off on their holidays until they get to the airport. Filling in a holiday request form at work, or packing our suitcase no longer gives us Brits that ‘holiday feeling’.

Helping hundreds of thousands of travellers get the best minicab fares to and from London’s five airports each year, Kabbee was keen to understand when that all-important holiday feeling really kicked in. Here’s a summary of the results, based on when Brits get that holiday feeling:

  • Around one in five British holidaymakers said it was when the cab arrived to take them to the airport (17%)
  • Almost a quarter of holidaymakers said it was arriving at the airport with plenty of time to spare that gave them that bye-bye Britain buzz (23%).
  • The younger the holidaymakers, the earlier the buzz begins, with 23 percent of all 25-34 year olds saying their holiday begins when they turn off their emails and leave work, compared to just 16 percent of those aged 35-44 saying it’s not until they get to the airport that they can let their hair down (23%).

Remember, you can book your cab to the airport up to three months in advance – you’ll also get double miles for all airport journey with Kabbee’s loyalty programme!

Here’s how you can earn miles:

  • Every £1 spent = 1 mile
  • Referring friends that make their first booking with Kabbee = 10 miles
  • Choosing an executive car: £1 = 2 miles
  • Travelling to or from the airport: £1 = 2 miles

Happy holidays!

The Kabbee Team

26May

Kabbee responds to Boris Johnson

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Tuesday 26th May, 2015

Dear Boris,

I am writing to you in response to your recent announcement on capping the number of minicab licenses in London.

I understand that the number of private hire vehicle licences has risen from 52,000 to 77,000, and most of that increase is made up of new Uber drivers. However, with a rapidly growing population of 8.6million in the capital, it is our responsibility, as a minicab booking service along with others in the industry, to promote consumer choice and match supply and demand.

At the moment, it is difficult for both consumers and businesses in the private hire industry to assess the implications that would be brought about by this proposal, due to the lack of information on what the cap will actually be and how it would be implemented in London. It would be helpful to see more details on how you envisage the proposal working, as a limit may not necessarily be such a bad thing, if fair decisions were made and justified to the public.

Although at Kabbee we are not completely opposed to the idea of limiting minicab licenses, there is a real lack of data on congestion rising and the causes of it, which will raise doubts about the purpose behind the new proposal. We recommend considering an alternative solution which we would support by setting up higher barriers and regulations for minicab licenses, such as the English-language test and enhanced topographical skills.

We are keen to end the black cab and minicab war, and I am personally willing to hold an industry roundtable discussion whereby stakeholders can come together and identify a sustainable solution, rather than limiting choice for consumers. We are currently organising a roundtable to discuss the impact of Ultra-Low Emission Zones on the private hire industry, and last year we held one about driverless cars.

Since our launch in June 2011, the Kabbee app has been downloaded by more than 500,000 Londoners, who use the app to access 65 fleets and over 10,000 licensed minicabs. Kabbee is designed to Make Minicabs Mighty, to help Londoners move around the city. Our sophisticated technology enables Kabbee to match supply and demand, to ensure minicab drivers are always available for Londoners who need to get from A to B. The GPS-based software we developed called Live Plot has been implemented to connect drivers with passengers nearby, increasing efficiency and making minicabs more affordable with reductions in journey fares.

Last year, we requested that TfL allow minicabs to access bus lanes as black cabs do, to avoid congestion and to maintain a steady flow of traffic in the capital. I’m sure you’ll agree that this proposal would support any issues caused by congestion, and we strongly urge you to reconsider this request.

I would appreciate your consideration of this request, and if you are unable grant permission, please quantify your reason for this.

Yours sincerely,

Justin Peters,

CEO & Founder, Kabbee

22May

Celebrate London Wine Week!

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To celebrate London Wine Week – taking place between the 18-24th of May – we have teamed up with Naked Wines, to give you the chance to win a case of wine worth £67.94*!

The case will include six delicious Spanish wines and and the Discover Spain Tasting Game to have a giggle with your mates. Whether you are celebrating at your place or at some friends, we’ve got you covered.

To enter the competition you simply need to travel with Kabbee in May. The more mighty minicabs you book the more chances you have to win!

Happy travels,

The Kabbee Team

P.S. All Gold, Silver and BronzeBees have access all year round to unique discounts from Naked Wines and other fantastic partners. Log in and visit Kabbee Treats to find out more about our loyalty programme.

*For more info on each bottle of wine, click here. The competition winner will be selected and notified on the 3rd of June 2015.

21Apr

Kabbee’s Beat The Clock Challenge

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To celebrate the 30,000 runners who have been pounding the pavements in preparation for the London Marathon this Sunday, we’re giving runners a chance to get £10 cab credit to save their tired legs.

Not running but know someone who is? Make sure you pass this message on.

All runners have to do is submit their target time before 9am on Sunday morning. They can do this by either sharing their target time on the Kabbee Facebook wall or on Twitter by using the hashtag #5MinPromise @Kabbee @LondonMarathon and then post a screen grab of their official finish time, using the same social media handles and hashtag before Sunday 3rd May 2015 to receive £10 free credit on their account*. Participants can also send an email to marketing@kabbee.com.

The campaign is to promote Kabbee’s 5 Minute Punctuality Promise, part of Kabbee Treats loyalty programme, which guarantees a refund of the fare if the cab is more than five minutes late (see T&Cs below).

Good luck to everyone running – the Kabbee team will be there cheering you on!

The Kabbee Team

*In order to qualify for the £10 credit, all runners that beat their target time by at least 5 minutes must post a picture of their final time with their original post. Runners who are successful will have £10 credited into their Kabbee account after Monday 4th May 2015. Runners must register with Kabbee on or before Monday 4th May 2015 to receive their free credit.

5 Minute Punctuality Promise T&Cs
The 5 Minute Punctuality Promise is part of Kabbee Treats loyalty programme and all GoldBees, SilverBees and BronzeBees are entitled to it. The promise is applicable to journeys booked an hour in advance and paid by account. Just remember to let us know by rating your journey within two weeks of the pickup and the refund will be added to your prepaid account and will be valid for two weeks.
  • Kabbee’s ‘5 Minute Punctuality Promise’ covers bookings by customers eligible to receive Bronze, Silver and Gold rewards
  • Eligible bookings are those made at least 1 hour in advance and paid for using a Kabbee account (not cash or card)
  • Eligibility is defined at time of pick up not time of booking
  • The value of the original booking will be credited to the customers Kabbee account
  • Credit awarded will be valid for two weeks from time of application
  • The credit is not exchangeable for cash or other forms of credit
  • The credit can only be used on Kabbee account bookings made by app, web or mobile web (credit cannot be used on bookings made by phone)
  • Credit cannot be mixed with other forms of payment
  • Kabbee reserves the right to preclude credits from being used on certain fleets or booking type
  • Individual credits or the overall ‘5 Minute Punctuality Promise’ scheme can be withdrawn at any time at Kabbee’s discretion and without notice
  • All credits are subject to Kabbee’s verification and discretion
  • Fleets cannot provide credit or other forms of refund directly to the customers; all claims and communications must be made to Kabbee in writing
  • Claims must be made within 1 month of travel
  • Kabbee does not accept liability for any losses incurred as a result of a car being late
  • Kabbee’s standard terms and conditions apply
20Apr

TfL’s plans for London’s minicab drivers

12/2/14 Picture by Ashley Bingham. Picture taken for Kabbee.

Boris Johnson recently announced a crackdown on minicab drivers who are ‘unable to speak English properly’, and proposed that they must pass an English-language test before becoming licensed. 

Here’s the key highlights:

  • Minicab drivers in London may be forced to take English language tests under new proposals announced by Boris Johnson.
  • The Mayor of London wants TfL to initiate new rules to ensure that private hire cab drivers have a “certain basic level” of English.
  • The announcement was made after a London Assembly member had called for more to be done to stop illegal touting by unlicensed cab drivers and reduce any safety concerns that may come with ordering a minicab. It was mentioned that touts are “getting away with it all the time”.
  • Helen Chapman, TfL’s general manager of taxi and private hire, said the English language test was being examined as a possible way of improving minicab services for Londoners. She said: “There is currently no statutory requirement for private hire drivers to speak a specified level of English, although all drivers must undertake a map reading test conducted in English.”

Based on TfL’s proposal, Phil Makinson, Co-Founder and Chief Development Officer at Kabbee, shared his thoughts on behalf of Kabbee below:

“We wholeheartedly support any industry wide initiatives that will improve the quality of the sector, just as we support and provide technology and processes to ensure the lives and livelihoods of good drivers are improved. We are confident that drivers who cannot communicate or navigate well will not be performing Kabbee jobs. English tests and increased knowledge requirements would support what we are doing.”

He also spoke about the policy that Kabbee follows:

“Our general policy is to ensure that all drivers are licensed and we monitor every journey through the ratings systems to ensure passengers are happy. We do not currently apply specific languages tests, but should a driver (or fleet) receive poor ratings for any reason, which could include inability to communicate satisfactorily with a customer, Kabbee would not hesitate to remove that driver or fleet from our service. Kabbee is focused on quality and value and good communication is central to this; our guidelines to drivers include all aspects of dealing with customers including how and when to speak to customers to ensure the journey goes well.”

And on that note, rest assured that your cab journey will be of great quality when you book with Kabbee – safe travels!

The Kabbee Team

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